The Castle Aura Pendant Lamp HL3407

Please Note

• Your payment does not include customs duties, local taxes, or any other import costs.
• If you have any questions about our products, please contact us and we will get back to you within 24 hours.
• Orders do not include bulbs.
• Please notice and understand that color differences and measurement discrepancies are unavoidable.
• We are responsible for 20% of any customs or brokerage fees if the destination is in EU countries. If you are not sure, please contact us at [email protected]. The applicable VAT will be added to your order for shipments to residents if required by law in your area.

Cancel Policy

• Orders that have not been shipped are subject to a no-questions-asked cancellation within two days. If your order has already been shipped. Orders cannot be canceled. For the forcible cancellation of the order, you need to pay a shipping fee. All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).
• We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged, and in the original package. After the customer has paid the fast shipping fee (including fast shipping methods such as Fastest Shipping (DHL or DPD), FedEx, etc.), the shipping fee is not refundable if the goods have already been shipped.
• Details >>>

Shipping Policy

• Orders have to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.
• Processing Time is calculated from the time you paid and the order is verified (a verification Email will be sent after payment). 
• You may change your mind after placing the order, including but not limited to switching to another color, size, style, or a different product, or changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation email will be sent informing the updated Estimated Delivery Time.
• For holidays, processing time may take longer than it usually is. We will notify you in advance.

Transport Time And Mode Of Transport:

Free Shipping

(1) Most countries

Carrier: DPD or EMS

Cost: Free

Process Time: 1-2 Weeks

Shipping Time: 

• 2 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - DPD: Most normal size and weight products
• 2-4 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - EMS: Big size but light products

(2) Specific countries / regions: Norway, Iceland, Cyprus, Monaco, Puerto Rico, Alaska, Hawaii

Carrier Availability by Destination:

Norway, Iceland, Cyprus, Monaco: UPS / DHL Express

Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx

Cost: €100 per piece

Process Time: 1-2 Weeks

Shipping Time: 5-7 Days

Note: Fluctuating delivery times depending on flight information for the order time.

Fastest Shipping

Carrier: DHL or DPD

Cost: 5-20€ Per Piece

• For small size products, 5€ per piece;
• For big size products, 20€ per piece;
• Other size products, 10€ per piece.

Process Time: 1-3 Days

Shipping Time:

• 2-5 Days (Germany)
• 3-7 Days (Poland, Sweden, France, Nertherlands, Belgium, Italy, Austria, Spain)
• 6-10 days (Other European countries )

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

Please note that Fastest shipping (DHL or DPD) is not available to some non-EU countries and countries outside Europe. Please contact our customer service staff for details.

Expedited Express for small pieces

Cost: Free

Process Time:  1 Week

Shipping Time:  1-2 weeks (Most countries)

Specified products: It is reserved for specified products with a small size.

Please note that the above information is for reference only.For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with. Please refer to the shipping policy (Learn More) below to look into more specific shipping time.

• Details >>>

Product Voltage 

The voltage of our products will be adjusted according to your country as shown in the figure below. Any problems, please kindly let us know. Hope you enjoy shopping here.