Please note: Your payment does not include customs duties, local taxes or any other import costs.
If you have any questions about our products, please contact us and we will get back to you within 24 hours.
This order is not bulbs included.
Please notice and understand that color difference and measurement discrepancy are unavoidable.

Return and Cancel Policy

Homelights.nl sticks to the tenet of "quality first, customer foremost". We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary.

Customs Fees and Tax:

We are responsible for 20% of any customs or brokerage fees if the destination is in EU countries. If you are not sure, please contact us at [email protected] . Applicable VAT will be added to your order for shipments to residents if required by law in your area.

Cancel Policy

Orders that have not been shipped are subject to a no-questions-asked cancellation within two days. If your order has already been shipped. Orders cannot be cancelled. Forcible cancellation of the order, you need to pay a shipping fee. All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).

Return Policy

We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package. After the customer has paid the fast shipping fee (including fast shipping methods such as EMS in Hong Kong, Fastest Shipping (DHL or DPD), fedex, etc.), the shipping fee is not refundable if the goods have already been shipped.

Shipping Policy

Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time. 

Processing Time【Only the order preparation. Not include the shipping time and delivery time】: 7-14 working days. Shipping time: 2-5 Weeks (working days).

Mode of transport:

EMS (Free Shipping): We will choose the fastest courier service for you. If you need specific courier services, please contact us: [email protected]

Hong Kong EMS: €35 per items

Fastest Shipping (DHL or DPD): €10 per items

Transport time:

European region(except Iceland): 2-5 Weeks | Free Shipping

European region(except Iceland): 1-3 Weeks | Hong Kong EMS 

European region(except Iceland): 3-5 Working Days | Fastest Shipping (DHL or DPD) 

Please Note: 

A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment). 

B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.

C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.

Shipping Time:

We provide a range of shipping methods depending on the product category and the country/region. Shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.

Hong Kong EMS  1-2 Weeks (working days)

Once you choose the Hong Kong EMS shipping, If you refund the goods that Hongkong EMS shipping charges will not be refunded.

Fastest Shipping (DHL or DPD) 1-5 Days (working days)

Fastest delivery and no customs duties: Choose Fastest Shipping (DHL or DPD)(Pay €10 fastest shipping fee)when you place the order. To Germany in just 1-2 days! To other EU countries 3-5 days!

Product Voltage 

The voltage of our products will be adjusted according to your country as shown in the figure below. Any problems, please kindly let us know. Hope you enjoy shopping here.