Shipping Policy

Shipping Costs

• Free shipping area: The Netherlands and Belgium. (You can enjoy free shipping by simply ordering on the website.)
• Other European Regions: We offer free shipping to most European countries, but please confirm with customer service via email first.
• Non-European Regions: Please contact customer service via email, and talk about delivery costs.

If you want fast delivery, we also offer international express shipping at an additional cost. If you need it, please contact us at [email protected]

While we offer free shipping on most items on our website, our free shipping service may not be available for heavy, oversized, or fragile items. Some courier companies also require additional shipping charges, which cannot be waived. Some items usually need to be sent to courier companies, especially heavy, large or fragile items. The courier company and we determine the best way to transport your package as safely and efficiently as possible. When we have this situation, we will contact you by email and discuss the details of the order.

Cancel Policy

Orders that have not been shipped are subject to a no-questions-asked cancellation within two days. If your order has already been shipped. Orders cannot be canceled. For the forcible cancellation of the order, you need to pay a shipping fee. All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).

After the customer has paid the fast shipping fee (including fast shipping methods such as EMS in Hong Kong, Fastest Shipping (DHL or DPD), FedEx, etc.), the shipping fee is not refundable if the goods have already been shipped.

The estimated delivery time, in working days, is as follows: 

Delivery Area:

The products on this website only support delivery in the Netherlands, Belgium, and other EU countries. If you need to ship to other countries, please contact us for consultation: [email protected]

Order Processing

For most cases, we will process your order within 7-14 days (Only the order preparation. Not including the shipping time and delivery time). After your package is sent, we will send you a detailed email with shipping information, including the waybill number and inquiry website.

Delivery Time

Delivery times = process time (order preparation) + shipping time

For most cases, we will process your order within 2-5 Weeks (Only the order preparation. Not including the shipping time and delivery time). Lead times are estimates only and stock levels are indicated on our website based on stock levels we receive from our own or the manufacturer's warehouse. Inventory levels can change quickly. Although we have indicated in stock on our site, this does not mean that the product is actually in stock. The item can be sold at the time of placing the order. Do not schedule an electrician based on the stock levels indicated on our site. Only when the item arrives should the electrician be scheduled.

Please note that the information in the table is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

Shipping Methods

Free Shipping (DPD or EMS): €0

Expedited Shipping (HongKong EMS) : €35 per piece

Fastest Shipping (DHL or DPD): Only available for some specific products): €5-20 per piece

Expedited Express for Small Pieces: It is reserved for specified products with a small size: Free.

If you need specific courier services, please contact us: [email protected]

Transport Time And Mode Of Transport:

Free Shipping

Carrier: DPD or EMS

Cost: Free

Process Time: 1-2 Weeks

Shipping Time: 

• 2 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - DPD: Most normal size and weight products
• 2-4 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - EMS: Big size but light products

Note: Fluctuating delivery times depending on flight information for the order time.

Fastest Shipping

Carrier: DHL or DPD

Cost: 5-20€ Per Piece

• For small size products, 5€ per piece;
• For big size products, 20€ per piece;
• Other size products, 10€ per piece.

Process Time: 1-2 Days

Shipping Time:

• 1-2 Days (Germany)
• 3-7 Days (Poland, Sweden, France, Nertherlands, Belgium, Italy, Austria, Spain)
• 6-10 days (Other European countries )

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

Please note that Fastest shipping (DHL or DPD) is not available to some non-EU countries and countries outside Europe. Please contact our customer service staff for details.

Expedited Shipping (Hong Kong EMS)

Cost: 35€ per piece

Process Time: 1 Weeks

Shipping Time: 1-2 Weeks (Most countries)

Corresponding Products:  All products

Note: Faster Process time; More stable delivery times. Tariff-free.

Expedited Express for small pieces

Cost: Free

Process Time:  1 Week

Shipping Time:  1-2 weeks (Most countries)

Specified products: It is reserved for specified products with a small size.

Please note that the above information is for reference only.For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

Compensation For Late Delivery:

If the goods are not delivered on time, we are very sorry for your delayed receipt of the goods, and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to make sure the goods arrive on time.

Customs Fees And Tax:

We are responsible for 20% of any customs or brokerage fees if the destination is in EU countries. If you are not sure, please contact us at [email protected] .
The applicable VAT will be added to your order for shipments to residents if required by law in your area.

Refuse To Receive The Goods

When the order has been shipped, but the customer cancels the order or refuses to receive it, you will be responsible for the cost of returning the product and any charges for shipping. If the product cannot be returned to the sender (for example, if the returned shipping costs exceed the value of the item), a refund cannot be obtained.

Wrong Address

In the event that the package cannot be delivered due to an error in the specified address, and when the package has been returned by the relevant parcel service, the shipping costs will be recovered from the customer (not per the table above). The price of the ordered items will be returned when HomeLights has received the ordered items back. HomeLights will contact you to inform you when the ordered items have been received.

Availability

We do our best to keep the stock on our website up to date. Unfortunately, it is possible that some items on our website are no longer in stock. If this is the case, the payment will be automatically refunded; the return of your payment includes a notification stating that the desired item is no longer in stock.

The Product Received Does Not Comply With The Order.

All shipments containing items that have been received incorrectly or incorrectly must be reported to us within one week of receipt of the item. We must be notified by email if the item does not match your order.

We cannot accept claims after one week of receiving the item. In the event of the delivery of an incorrect item, homelights.nl reserves the right to provide the correct product within a maximum period of 8 weeks after receipt of your email. We will pay all shipping costs for returning the incorrect item and delivering the correct product.

If you do not want an exchange, the order will be treated as a return and the restocking fee will be charged up to 35%.

If you have any questions about the shipping policy, please contact us at [email protected]