2023 Pre-Sale Policy

Pre-Sale 20% Discount

Date: From 2023-01-07 To 2023-02-08

The code: PRES20

Due to the Chinese New Year holiday, our China logistics facility is closed for the pre-sale period during which we are running the pre-sale. Orders are eligible for a 20% discount except for orders shipped from EU warehouses, but orders will be processed from the end of the pre-sale period and shipped from 15 February.


What is a pre-order?

Pre-order is your chance to purchase selected products while our factory is on holiday. This means that the item is still in production when ordered and will not be immediately available in our warehouse. After running the checkout, it is important to verify that the product is pre-ordered. Delivery times for pre-orders may vary.

What are the advantages of buying a pre-order item?

The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.

When a delay occurs and why?

The products of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.

In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.

Can I combine in stock and pre-order items?

Absolutely yes! You can:

- Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.

- Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and dispatched entirely.

- Contact our Customer Care for further information on pre-order products.

Can I cancel a pre-order item?

You can cancel the order at any time during the pre-order period

Can I amend my order?

Yes! It will be possible to change the sizes of the items included in the order provided availability of the sizes and, of course, before receiving the confirmation email. From this moment on, it won't be possible to apply modifications. Anyway, modifications are not guaranteed and it won't be possible to change items included in the order.

When will I receive my pre-order?

Your order will be processed from the end of the pre-sale period and start to ship on 15th February. If you have any questions, please contact us at [email protected].

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